Help center
Answers, before you even have to ask
Public answers for anyone evaluating or using MSKster. Product training videos and walkthroughs live in Tutorials — those unlock after you sign in.
Getting started
MSKster is clinic management software built specifically for MSK disciplines — chiropractic, physiotherapy, and personal training/performance. Scheduling, AI-assisted documentation, episode-based care tracking, and business reporting live in one platform instead of three separate tools.
No. MSKster runs in the browser, so your team signs in from any laptop, tablet, or front-desk computer without IT setup.
Head to Start Trial and tell us about your clinic — we'll set up your organization and walk you through onboarding. If you'd rather see it first, book a demo instead.
Yes. MSKster is built around interdisciplinary clinics, so chiropractors, physiotherapists, and trainers can work from the same patient record rather than separate silos.
AI Scribe & documentation
During a consult, AI Scribe listens with consent and drafts a structured note using MSK-specific templates. You always review, edit, and sign before anything is saved — it never finalizes a note on its own.
Audio is processed to generate the draft note; it isn't treated as a permanent part of the patient record. See Security & Privacy for the full data-handling breakdown.
Templates are tuned per discipline rather than one generic medical format — a physio note doesn't read like a chiropractic note, and neither reads like a GP discharge summary.
No. It's an add-on. Clinics can chart manually and turn it on whenever they're ready.
Migration & setup
It depends on how much data you're bringing across and what your current system can export. Our Integrations & Migration page walks through the full step-by-step process and timeline expectations.
Typically patient profiles, appointment history, and chart notes — the exact scope depends on what your current system supports. We review this with you before committing to a migration date.
Migrations are tested against a sample of your data in staging before anything live moves, specifically to avoid surprises on go-live day.
Your clinic does, before, during, and after migration. We move data you already own — migration doesn't change who it belongs to.
Billing & packages
One monthly fee covers the clinic desk: HKD 680 for one practitioner, or HKD 880 for 2 to 5. AI Scribe is added for each practitioner who wants it, at HKD 480 a month. The first 10 clinics get founding prices, held for 12 months. See Pricing for the full list.
Yes. You're not locked into a term, and you keep access to export your data if you decide to leave.
Yes — prepaid visit packages and memberships tie directly to a patient's care episode and billing history, so revenue and clinical progress stay connected.
Security
The words in the treatment note are. Names, phone numbers, and the calendar are kept so the desk can still search and book. See Security & Privacy.
No. Patients, notes, and the “who opened this” list stay inside your clinic.
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